Creating a sustainable future together!

July 25, 2023 10:27 pm

It’s hard to believe we are well and truly moving through the second half of another year and somehow each year moves faster than the previous as we ride the roller coaster of life.

In August we celebrate National Aged Care Employee Day. Throughout my 25 plus year career in the Health and Aged Care Sectors, I am honoured to watch our teams unwavering commitment, professionalism, and genuine care which has touched the lives of our residents and our clients ensuring they receive the love and support, they deserve. I’m sure you will join me in celebrating everyone who works in the aged care industry across Australia.

I also wanted to take this opportunity to update you on some important developments and initiatives that will shape the future of McLean Care. As we continue to grow and adapt to the changing landscape of aged and community care services, it is vital that we remain focused on key areas that are essential to our success.


Sustainability is at the heart of our strategic vision for the future. We recognise the need to extend beyond our existing services and geographical reach to meet the evolving needs of our communities. By leveraging innovation and nurturing new relationships with the communities we serve, we will position ourselves for long-term sustainability. Our commitment to providing solutions to the challenges of the ageing journey remains unwavering, and we are dedicated to finding innovative ways to fulfill this mission.
Our Key Performance Indicators include

  • Provide new services based on robust business research modelling and planning
  • Provide new service offerings that are delivered in a simple and seamless way for clients, individuals, and local circumstances
  • Financially sustainability
  • Remain fully compliant with regulatory requirements across all services

Workforce Retention

Our staff are the backbone of our organisation, and we value their dedication and contributions. To ensure our continued success, we must focus on retaining our talented workforce. We will continue to invest in our people, services, systems, and processes to provide them with the support and resources necessary to excel in their roles. By building a strong operational platform that delivers service excellence, we create an environment where both our residents and clients achieve the best possible outcomes including:

  • Utilise the PALM (Prevention, Attraction, Longevity and Maintenance) scheme to supplement and strengthen our workforce
  • Continue developing the McLean Care worker training model
  • Foster strong engagement with staff
  • Continue to develop emerging leaders program.

Inclusive Working Environment

At McLean Care, we embrace diversity and believe in fostering an inclusive working environment.

We are committed to listening to feedback and taking your opinions into account. By actively engaging with our teams, residents, clients, and their families, we can better understand their needs and create enhanced experiences for everyone involved. Together, we will work towards our shared vision of providing exceptional care and support to our communities.

Our strategic initiatives, endorsed by the Board, will guide our journey towards achieving our vision for 2026:

  • Enduring Platform for Service Excellence: We will continue to invest in our people, services, systems, and processes to deliver the best possible outcomes for our residents and clients.
  • Organisational Growth and Success: We will pursue a targeted growth and expansion strategy, aiming to become a national provider of aged and community services.
  • Enhanced Experiences Through Innovation: We will prioritise investment in innovative solutions that support service excellence, ensuring that our residents and clients receive the best possible care.

As we move forward, dedication, expertise, and commitment will be invaluable in achieving our goals. I am confident that McLean Care will overcome any challenges and will continue to provide high-quality care to those who depend on us.

Thank you for your support and I look forward to embarking on this exciting phase of the McLean Care journey with you.

Warm regards,

Sue Thomson – Chief Executive Officer