Home Care Packages

How We Can Help

The Home Care Packages (HCP) Programme is designed to help older people with complex needs to live independently in their own homes for as long as possible. – Kate Campbell (RN)

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A Home Care Package provides a co-ordinated package of services tailored to meet your specific care needs.

✔ Home Care Package Level 1  – basic care
✔ Home Care Package Level 2 – low level care
✔ Home Care Package Level 3 – intermediate care
✔ Home Care Package Level 4 – high level care

Special needs groups

✔ Aboriginal and/or Torres Strait Islander
✔ Culturally and linguistically diverse
✔ People who live in rural or remote regional areas
✔ Financially or socially disadvantaged people
✔ Veterans
✔ Homeless or at risk of becoming homeless
✔ Care-leavers
✔ Parents separate from their children by forced adoption removal
✔ Lesbian, gay, bisexual, transgender and intersex people

Special services

✔ Dementia
✔ Mental health
✔ Continence
✔ Vision
✔ Hearing
✔ Terminal illness
✔ Respite care
✔ Mobility
✔ Wellness and reablement
✔ Assistive technology
Hours of operation

Weekdays 6:00 AM – 7:00 PM
✔ Evenings
✔ Weekends
✔ Public holidays
✔ 24/7 care (incl. overnight stays)
Surcharges apply for services available outside our normal training hours.


There are no minimum age requirements or residency restrictions, but Home Care Packages are not intended for visitors to Australia or people requiring temporary or short-term care.

You may be eligible for a Home Care Package if you are:
• an older person who needs coordinated services to help you to stay in your home
• a younger person with a disability, dementia or other special care needs that are not met through other specialist services

The Home Care Package Programme and Commonwealth Home Support Programme, provided by McLean Care, are funded by the Australian Government Department of Health. Although funding for these services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

Some of the services you may access through a Home Care Package

Personal care assistance:
Help with bathing or showering, dressing and undressing, hair care and going to the toilet

Domestic assistance:
Household jobs like cleaning, clothes washing and ironing

Nutrition, hydration, meal preparation and diet:
Preparation of nutritious meals or we can make you a meal and provide assistance with feeding

Social support and transport:
Taking you shopping or to your GP or just providing you with company for a chat

Nursing care:
Our qualified nurse will come to you to dress your wound or provide continence advice

Mobility and dexterity:
Assistance to purchase and use walking aids and mechanical lifters

Assistive technology:
Assistance to stay safe by using safety aids such as alarms, ramps and support rails

Case management:
Includes development of your Care Plan, your individualised budget and ongoing management of your services

Package supplements – the Dementia Supplement for people with dementia and the Veterans Supplement for veterans with an accepted mental health condition are available with any of the four levels of Home Care Packages. Your care provider will apply for the subsidies and ensure you meet the eligibility criteria.