McLean Care’s Response to COVID-19

Monday 22nd June 2020

McLean Care is constantly monitoring new advice and guidelines to protect our Residents, Clients, Staff and their extended families and will be updating our procedures according to the legislation in Queensland or New South Wales and advice provided by the Australian Commonwealth Government.

Thank you for your patience as we work towards keeping our residents and our communities as safe as possible.

We want to remind you that our visitor access procedures remain in line with government advice that aims to reduce the risk of COVID-19:

  • All visitors must enter through the designated entry and follow guidance provided by staff on arrival. There is a screening process on arrival that includes temperature testing
  • The visiting hour periods are between 9am-12noon and between 2pm-5pm
  • Residents can have a maximum of two people visiting at once, however there are no restrictions on the number of visits per day.
  • Do not visit if you have returned or arrived from overseas in the last 14 days or if you have been recently in a designated COVID-19 Hot Spot or area of concern.
  • Do not visit if you have a fever or symptoms of acute respiratory infection, even a minor symptom, of respiratory illness (e.g. cough, sore throat, runny nose, shortness of breath, nasal congestion)
  • All visitors must have received a current 2020 Influenza Immunisation and will need to provide evidence of this. This can be a letter from your GP, or an immunisation history statement available from Medicare. You will only need to show this once as we will also be maintaining a confidential register of immunisation status.

Mclean Care is committed to the principles in the recently updated Industry Code for visiting residential aged care homes during COVID-19 and will continue to assist our residents to communicate with their loved ones whilst minimising the risk of infection in our homes. This code has informed all of our procedures. A copy of the updated code can be accessed here.

Please remember, we are not out of the woods yet, restrictions will be revised depending on Government advice and legislation and any cases of COVID-19 cases in our communities. We will continue to provide you with information should changes occur.

Thank you once again for your understanding, patience and support.

Residential Care Services

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Home and Community Care Services

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Covid-19 Communications

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Staying Connected With Your Loved Ones

We understand how important it is to stay connected with your loved ones, and we can assist you by using other options such as phone calls, FaceTime link ups and Skype. Please see below some instructions to guide you through these options or alternatively you can contact us to make a time to FaceTime your loved one in one of our facilities.

Connecting to Our Residents

Call reception and let them know you would like to schedule a video call to a resident. We will arrange this with you and provide you with instructions.

Video calls will be available through FaceTime or Skype.


In the FaceTime app, you can make video or audio calls to friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.
With the front-facing camera, you can talk face-to-face; switch to the rear camera to share what you see around you.

To turn on FaceTime
1. Go to Settings > FaceTime, then turn on FaceTime.

2. If you want to be able to take Live Photos during FaceTime calls, turn on FaceTime Live Photos.

3. Enter your phone number, Apple ID, or email address to use with FaceTime.

Make a FaceTime call
To make a FaceTime call, you need the person’s phone number or registered email address. There are a few ways to make a FaceTime call:

– In the FaceTime app, tap the plus button and type the person’s phone number or email address. Tap the number or address, then tap Audio or Video .

– If you have the person’s phone number or email address saved in your Contacts, you can start typing their name and tap the name when it appears. Then tap Audio or Video .

– You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime.

Answer a FaceTime call
Press the green accept button on the screen to answer the call.

Skype Video Call

Skype is a free download from the Apple App Store or Google Play Store. You can sign in to Skype with a Skype name, email or phone.

Setting up Skype
If you already have a Skype or Microsoft account:
– Open Skype and click or tap Skype name, email or phone.

– Enter your Skype name, email or phone and select Sign in.

– Enter your password and select the arrow to continue. You’re now signed in to Skype.

If you don’t have a Skype or Microsoft account:
On the sign in page click the Create One button to create your new Skype account, following the onscreen prompts to establish your account details.

Making a Skype Call
– Open the Skype app

– Click on the search box and search for the person you want to call using their Skype name

– Click on the contact you want to call and then select the audio or video button in the top right hand corner

– At the end of the call, select the end call button to hang up

Answering a call through Skype
Press the Blue accept button on the screen when the call is received.

Other Resources: