McLean Care’s Response to COVID-19

Wednesday, 13th May, 2020

McLean Care is constantly monitoring new advice and guidelines to protect our Residence, Clients, Staff and their extended families and will be updating our procedures accordingly to the advice provided by the Australian Federal Government.

Thank you for your patience as we work towards increased visitor access. 

Social distancing still applies. To ensure we continuously meet social distancing requirements each of our homes has implemented twice weekly scheduled visiting. If at any stage you would like to make changes to these arrangements do not hesitate to contact our homes.

Additionally, during visit times:

We want to remind you that our visitor access restrictions have not changed and remain in line with government advice that aims to reduce the risk of COVID-19 entering into our homes:

  • All visitors must enter through the designated entry and follow guidance provided by staff on arrival. There is a requirement for a screening process that includes temperature testing
  • The visiting hour periods are between 10am-12noon and between 2pm-4pm
  • Residents can have one visit per day with a maximum of two people in this visit
  • Please call your facility to pre-book ahead your visit with you loved one
  • As per government advice, children under the age of 16 are not permitted to enter any residential aged care facility
  • All visitors must have received a current 2020 Influenza Immunisation and will need to provide evidence of this. This can be a letter from your GP, or an immunisation history statement available from Medicare. You will only need to show this once as we will also be maintaining a confidential register of immunisation status.

Please remember, we are not out of the woods yet, restrictions may need to be revised based on Government directives and COVID-19 cases in our local communities. We will continue to provide you with information should changes occur. And most importantly if you are unwell in any way or have the flu or COVID-19 like symptoms PLEASE do not visit any of our facilities.

Thank you once again for your understanding, patience and support.

Residential Care Services

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Home and Community Care Services

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Covid-19 Communications

McLean Care’s Response to Coronavirus (COVID-19)

For more information CLICK HERE

Staying Connected With Your Loved Ones

We understand how important it is to stay connected with your loved ones, and we can assist you by using other options such as phone calls, FaceTime link ups and Skype. Please see below some instructions to guide you through these options or alternatively you can contact us to make a time to FaceTime your loved one in one of our facilities.

Connecting to Our Residents

Call reception and let them know you would like to schedule a video call to a resident. We will arrange this with you and provide you with instructions.

Video calls will be available through FaceTime or Skype.


In the FaceTime app, you can make video or audio calls to friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.
With the front-facing camera, you can talk face-to-face; switch to the rear camera to share what you see around you.

To turn on FaceTime
1. Go to Settings > FaceTime, then turn on FaceTime.

2. If you want to be able to take Live Photos during FaceTime calls, turn on FaceTime Live Photos.

3. Enter your phone number, Apple ID, or email address to use with FaceTime.

Make a FaceTime call
To make a FaceTime call, you need the person’s phone number or registered email address. There are a few ways to make a FaceTime call:

– In the FaceTime app, tap the plus button and type the person’s phone number or email address. Tap the number or address, then tap Audio or Video .

– If you have the person’s phone number or email address saved in your Contacts, you can start typing their name and tap the name when it appears. Then tap Audio or Video .

– You can also start a FaceTime video call from your iPhone during a phone call. Tap the FaceTime icon in the Phone app to switch to FaceTime.

Answer a FaceTime call
Press the green accept button on the screen to answer the call.

Skype Video Call

Skype is a free download from the Apple App Store or Google Play Store. You can sign in to Skype with a Skype name, email or phone.

Setting up Skype
If you already have a Skype or Microsoft account:
– Open Skype and click or tap Skype name, email or phone.

– Enter your Skype name, email or phone and select Sign in.

– Enter your password and select the arrow to continue. You’re now signed in to Skype.

If you don’t have a Skype or Microsoft account:
On the sign in page click the Create One button to create your new Skype account, following the onscreen prompts to establish your account details.

Making a Skype Call
– Open the Skype app

– Click on the search box and search for the person you want to call using their Skype name

– Click on the contact you want to call and then select the audio or video button in the top right hand corner

– At the end of the call, select the end call button to hang up

Answering a call through Skype
Press the Blue accept button on the screen when the call is received.

Other Resources: