Director of Home and Community Services NSW
Ricki is a dedicated leader who advocates for excellence in client-focused service. With over 40 years of experience in nursing, health management and the disability sector, Ricki brings a wealth of knowledge and expertise to her position with McLean Care and during her career has developed essential management skills to successfully lead teams to align with organisational goals, values resulting in excellence in customer service with a fiscally considered approach. Having worked through unprecedented change, she is very aware of the differing cultures and needs of service providers and organisations during both turbulent and stable times.
During her time as Director of Nursing and Midwifery, Ricki was also the Tamworth Hospital Redevelopment Coordinator, overseeing the $220 million project from conception through to delivery.
Ricki has been committed to ongoing education throughout her career, earning post graduate qualifications in advanced nursing, accident and emergency nursing, health management, emergency management and project management.
Ricki has extensive experience in building service capability and responsiveness, as well as leading an organisation in developing and implementing several facets of disaster planning and business continuity planning, CBR response, pandemic planning, and demand escalation.