Director of Home and Community Services NSW
Ricki is a dedicated leader who advocates for excellence in client-focused service. With over 40 years of experience in nursing, health management and the disability sector, Ricki brings a wealth of knowledge and expertise to her position with McLean Care and during her career has developed essential management skills to successfully lead teams to align with organisational goals, values resulting in excellence in customer service with a fiscally considered approach. Having worked through unprecedented change, she is very aware of the differing cultures and needs of service providers and organisations during both turbulent and stable times.
During her time as Director of Nursing and Midwifery, Ricki was also the Tamworth Hospital Redevelopment Coordinator, overseeing the $220 million project from conception through to delivery.
Ricki has been committed to ongoing education throughout her career, earning post graduate qualifications in advanced nursing, accident and emergency nursing, health management, emergency management and project management.
Ricki has extensive experience in building service capability and responsiveness, as well as leading an organisation in developing and implementing several facets of disaster planning and business continuity planning, CBR response, pandemic planning, and demand escalation.
- 2011 Certificate IV in Training and Assessment – TAFE NSW – New England Institute
- 2000 Graduate Diploma in Health Management – University of New England
- 1996 Certificate in Accident and Emergency Nursing – University of Western Sydney-Macarthur
- 1993 Post Graduate Certificate in Generalist Nursing (Advanced) – NSW College of Nursing
- 1982 Registered Nurse General – Tamworth Base Hospital
- Advanced Management Skills for Nurse Executives – The Institute of Nursing Administrators of NSW and ACT
- Advanced CBR (Chemical, Biological and Radiological) Training with Australian Defence Force. Selected to pilot the NSW Health CBR program.
- Completed all core components of State Emergency Services Emergency Management Program and NSW Health MIM’s (Major Incident Management).
- Incident Control System implementation- Train the trainer NSW Health
- Hunter New England Syndicated Leaders Program – Inaugural Program
- Accelerated Implementation Methodology (AIM) course
- 2012 Diploma in Project Management – Australian Institute of Project Management (course work completed, final assessment not attempted)
- 2018 Investigating Abuse in Care (IAIC) Training – 4 days face to face.
- All annual education requirements including manager prescribed learning path attended yearly or as directed by employing organisation.
- Commitment to ongoing education through short courses, webinars, conferences and professional publications
- Member of the Australian College of Nursing
- Member New South Wales Nurses Association