View our mission & vision statements or view our timeline of historic events.
Caring for over 3,200 Residents and Clients
242,516 hours Residential and In Home Care per year
Employing Over 621 Australians
“Inspired by our community to focus on you.”
McLean Care® shares one simple, unifying mission: to inspire and empower you on your journey to live a life in wellness, fulfilment and joy, by providing care, support and options that enable you to remain part of your community and live a lifestyle of your own choosing.
We have a real passion for our communities, and it is our community who inspires us to seek out every opportunity available to make your journey an enjoyable and fulfilling one. We owe a huge measure thanks to our community for joining and supporting us, which allows us to continue to be a part of your story.
At the heart of our organisation lie our deeply ingrained values. We take immense pride in living these values, both in our individual actions and as a collective entity, all in pursuit of operational excellence. Our genuine dedication shines through in who we are, what we do, and how we do it.
“Enriching experiences beyond all boundaries.”
McLean Care® ceaselessly pursues opportunities that will enhance your life and experiences, and create a sense of contentment and certainty for you, that you will have the quality of life that is important to you. This is an individual thing, and only you know what it means to you. McLean Care® aspires to understand what quality of life means to you, and make it happen.
From community and home-based services, independent lifestyle villas and housing options, to complete residential care, at McLean Care® we do what we say we’ll do, and go where others won’t go, to support you to make your life the one that you pictured.
Retirement and ageing can be both exciting and challenging, and we continually seek to create an environment of support and encouragement for you throughout the journey. We will share your hopes, dreams and aspirations, honour your feelings and individuality, and support your journey in any way that you need us… Enriching experiences beyond all boundaries.
Killean Complex Established as a Retirement Village
McLean Care Expands into Community Services
McLean Care Purchases a Tamworth Private Nursing Service
HN McLean Retirement Village becomes known as McLean Care Ltd
McLean Care Becomes the New Custodians of CWA House in Oakey QLD
Seed Funding to Develop a VR Driving Simulator for Older Drivers
McLean Care Commences Management of Kolora Aged Care in Guyra NSW
McLean Care Receives Funding for the Establishment of the Smart Homes Program
McLean Care Becomes the New Custodians of Yallambee Aged Care in Millmerran QLD
McLean Care Becomes the New Custodians of Mackellar Aged Care in Gunnedah NSW
A dynamic team of industry leaders dedicated to innovation and excellence. Their strategic vision ensures top-tier services and a commitment to your well-being.
Length of Time as a McLean Care Director:
– Since January 2022
Length of time as a Director
– 3 years
– Currently holds the office of Chair
– Previously Vice Chair (2015-2016)
Qualifications
– Post Graduate Degree
– Diploma of Financial Services (Financial Planning)
– Financial Services Institute of Australia
– Bachelor of Business (Accounting) Charles Sturt University
Affiliations
– Institute of Chartered Accountants
– Fellow Membership of Governance Institute of Australia (FGIA)
Biography
– January 1996 to Present Skybridge Financial (Principal since May 2008)- Occupation- Chartered account, working with small to medium business in regards to taxation, business advice, and superannuationComments – Former Treasurer Inverell Rugby Club 2012 -2015- Former Co-ordinator Northern Inland 4×4 Fishing; Camping and Caravan Expo 2013, 2014, 2015
Mark has recently been appointed Vice Chairperson of the McLean Care Board in 2022 and has extensive experience with for-profit and not-for-profit enterprises creating and leading high-performance teams, particularly during times of significant growth and change. Mark is skilled Director and fellow of the Australian Institute of Company directors whose Board experience includes not-for-profit and entrepreneurial for-profit businesses.
Mark is a fellow of CPA Australia and has more than 25 years commercial business and finance experience. He has worked in a wide range of industry sectors including disability, manufacturing, retail, professional services, retirement living and membership services.
Length of time as a Director
Qualifications
Affiliations
Length of Time as a McLean Care Director:
– 10 Years
– Held the office of Deputy Chair 2010 to 2023
Qualifications
– Diploma of Teaching from ACAE
– Diploma of Theology from UTC, Sydney
Affiliations
– Chair of the NENW Presbytery Pastoral Relations Committee (2009 to Present)
Biography
– 13 February 1988 Ordination at Scone by the Hunter Presbytery as a Minister of the Word and Sacrament into the Uniting Church of Australia
– 1988-1991 Minister in the Bingara Uniting Church Congregation
– 1991-2000 Minister in the Uniting Church Parish Parkes
– 2000-2006 Aged Care Chaplain, Georges River Presbytery (South Eastern Region of Uniting Aged Care)
– 2006-Present Minister in the Northern Inland (Inverell – Bingara) Congregations
Sue has extensive experience delivering Business Process Optimisation and Transformational Change in complex and highly regulated environments within Government, Finance, Health, Transport and Regulation sectors.
Sue is a highly skilled director with strong governance and an assurance professional, which is demonstrated by being a Non-Executive Director on the board of a successful and expanding community care organisation. Sue excels in demanding and complex environments, while remaining pragmatic and compassionate.
Length of time as a McLean Care Director
– November 2020
Qualifications
Affiliations
Lia was appointed to the McLean Care Board in January 2022 and has extensive clinical experience in the Aged Care Sector as an Accredited Clinical Pharmacist, providing education, advisory and governance support for over 20 years. A healthcare education expert who brings significant experience in understanding the challenges of delivering healthcare services in regional and rural communities.
Lia has significant governance experience, serving on a number of boards in both a clinical and business capacity in a variety of public, NFP and private settings.
Length of Time as a McLean Care Director:
– Since January 2022
Qualifications
Affiliations
Sean was appointed to the McLean Care Board in April 2023. Sean is an experienced senior executive having held leadership roles in public, private and not-for-profit sector organisations.
As the former CEO of Leading Age Services Australia (LASA) Sean played a leadership role in aged care system reform, influencing policy, programs and practice. Sean is a recognised leader in the aged care sector who speaks with credibility and authority on issues of importance to older Australians and to providers of aged care services. Sean also has over ten years’ experience as a company director in a number of not-for-profit organisations.
Qualifications
Affiliations
Throughout her 20 plus year career in the Health and Aged Care Sectors, Sue has been motivated to address the challenges faced by people living in regional, rural and remote (RRR) Australia. As the CEO of NFP aged care provider – McLean Care, she has driven significant social impact across the organisation’s service footprint, now providing high quality care to 2,000 older people in an area three times the size of Tasmania! These services result in improved health outcomes and quality-of-life; supporting people to age with choice and dignity, in their homes / home towns in RRR Australia.
Sue is recognised for using her voice on aged care bodies and local chambers of commerce / business to advocate for the needs of older people in regional, rural and remote Australia and contributing to collaborative research both nationally and globally to raise awareness and understanding of the ageing journey.
A business management professional with more than 20 years of experience in commercial and financial management roles across a wide range of industry sectors including Oil & Gas Services, Mining Services, Commercial Maritime Operations, Retail and Transport & Logistics Services. I am passionate about helping businesses grow – especially businesses supporting communities with essential services – through effective business partnering to provide strategic commercial insights.
Qualifications
Volunteering / Other
Sarah commenced her nursing career following the completion of her Higher School Certificate in 2005. Whilst undertaking a Bachelor of Nursing degree at theUniversity of New England, Sarah obtained employment at HN McLean Memorial Retirement Village (now McLean Care Ltd) as a Residential Assistant in Nursing. During this experience she quickly developed a passion and desire to pursue a career in the aged care industry, and held various nursing and supervisory roles within the organisation.
Sarah provides strategic direction and leadership for the planning and delivery of McLean Care’s residential care services, ensuring positive outcomes for residents and their families, facilitation of all aspects of operational management of residential aged care, and maintaining excellent systems of continuous improvement.In her role, Sarah ensures that excellent and compassionate care is provided within the context of regulatory and financial compliance, in the residential facility that hosts a total staff of 160.
Sarah holds a firm belief in community, and a commitment to innovation and excellence. Her vision is to give every Resident an opportunity to enjoy their life at McLean Care, through empowering staff and maintaining a culture based on the principles of a person-centred approach.
PROFESSIONAL ORGANISATIONS:
• Chair of the Inverell Hospital and McLean Care Consultative Committee
ORGANISATIONS SARAH SUPPORTS:
• Cancer Council
• Jane McGrath Foundation
• Royal Australian Flying Doctors Service
Ricki is a dedicated leader who advocates for excellence in client-focused service. With over 40 years of experience in nursing, health management and the disability sector, Ricki brings a wealth of knowledge and expertise to her position with McLean Care and during her career has developed essential management skills to successfully lead teams to align with organisational goals, values resulting in excellence in customer service with a fiscally considered approach. Having worked through unprecedented change, she is very aware of the differing cultures and needs of service providers and organisations during both turbulent and stable times.
During her time as Director of Nursing and Midwifery, Ricki was also the Tamworth Hospital Redevelopment Coordinator, overseeing the $220 million project from conception through to delivery.
Ricki has been committed to ongoing education throughout her career, earning post graduate qualifications in advanced nursing, accident and emergency nursing, health management, emergency management and project management.
Ricki has extensive experience in building service capability and responsiveness, as well as leading an organisation in developing and implementing several facets of disaster planning and business continuity planning, CBR response, pandemic planning, and demand escalation.
Melissa commenced her nursing career in aged care as an assistant in nursing in 1996 whilst undertaking her diploma in nursing to become and Enrolled Nurse. Melissa then went on to work for Health and during this time undertook her Bachelor of Nursing degree through Charles Darwin University. During Melissas tenure with health there was always a fondness and respect for the aging community which had an overwhelming pull and lead to employment with McLean Care as a Registered Nurse in 2010. Melissa feels fortunate to have been afforded the opportunity to have had various leadership roles within the organisation all of which allowed the enrichment of each residents experiences and person centred outcomes.
Melissa provides mentoring and leadership across residential aged care services so as to support a compassionate, reliable and respectful person centred approach through integrity, courage and resilience.
Melissa has a firm belief that nothing is too hard to achieve or to outlandish and if we work together collaboratively with our residents, families and staff we can achieve anything.
Organisations Melissa supports:
Ellena commenced her career in Human Resources in 2000 and has held numerous positions, across private and public industries, in managing people and creating positive workplace culture. Past appointments include roles in, Aviation, Heavy Vehicle Manufacturing, Fast Moving Consumer Goods, Professional Services and Natural Resources.
Incredibly passionate about contributing to an organisation that focuses on community care, she is committed to producing quality outcomes with a specific focus on continuous improvement initiatives in the areas of health, safety, productivity and wellbeing of the McLean Care team, its residents and clients.
Ellena has held various Senior Management Roles where she has supported companies and top executives through the provision of unique perspectives and has a deep appreciation that human capital is the greatest asset of every organisation.
As a long term member of the Australian Institute of Human Resources Ellena supports the following organisations:
– Cancer Council
– Beyond Blue – Childrens Hospital Foundation
Lynda is an experienced and empathetic senior-level business leader, Organisational Psychologist, and Researcher. Over the last 15 years, Lynda has dedicated her time across a range of NFPs (community, aged care, disability, and health) to deliver on its strategy through effective design and delivery of program, project, and enterprise change management.
Lynda specialises in re-designing operating and service models, anchored on the customer and employee experience and journey.
Qualifications
With formal qualifications in psychology and a PhD in Business Management combined with 12 years of management consulting across global (Big-4), medium, and boutique firms, Lynda expertly blends robustness with pragmatism to support organisation’s ability to deliver impacts for their people, community, and the wider system.
With experience and exposure to instantly recognisable local, national and international brands and businesses, Vanessa has a proven track record of building high performance teams who deliver results through building good business and reputation. Her extensive background spans both public and private sectors, as well as franchise and not-for-profit organisations, including significant experience in the aged care sector.
Vanessa has a passion for growth and leadership, taking many teams through exciting transitions - from mid-size organisations to high profile large businesses, ensuring both the internal and external brands, remain true to their values, while forging new markets and clients and continually developing internal teams.
Vanessa has spent more than 10 years in the aged care sector, driving innovation and excellence through the ever-changing market landscape.
Vanessa holds qualifications in business, customer experience, management and holds a Cert IV in Training and Assessment.
Vanessa is heavily involved in Speedway Motorbike racing and volunteers most weekends, travelling regional Australia extensively to do so.
Length of Time as a McLean Care Director:
– Since January 2022
Length of time as a Director
– 3 years
– Currently holds the office of Chair
– Previously Vice Chair (2015-2016)
Qualifications
– Post Graduate Degree
– Diploma of Financial Services (Financial Planning)
– Financial Services Institute of Australia
– Bachelor of Business (Accounting) Charles Sturt University
Affiliations
– Institute of Chartered Accountants
– Fellow Membership of Governance Institute of Australia (FGIA)
Biography
– January 1996 to Present Skybridge Financial (Principal since May 2008)- Occupation- Chartered account, working with small to medium business in regards to taxation, business advice, and superannuationComments – Former Treasurer Inverell Rugby Club 2012 -2015- Former Co-ordinator Northern Inland 4×4 Fishing; Camping and Caravan Expo 2013, 2014, 2015
Mark has recently been appointed Vice Chairperson of the McLean Care Board in 2022 and has extensive experience with for-profit and not-for-profit enterprises creating and leading high-performance teams, particularly during times of significant growth and change. Mark is skilled Director and fellow of the Australian Institute of Company directors whose Board experience includes not-for-profit and entrepreneurial for-profit businesses.
Mark is a fellow of CPA Australia and has more than 25 years commercial business and finance experience. He has worked in a wide range of industry sectors including disability, manufacturing, retail, professional services, retirement living and membership services.
Length of time as a Director
Qualifications
Affiliations
Length of Time as a McLean Care Director:
– 10 Years
– Held the office of Deputy Chair 2010 to 2023
Qualifications
– Diploma of Teaching from ACAE
– Diploma of Theology from UTC, Sydney
Affiliations
– Chair of the NENW Presbytery Pastoral Relations Committee (2009 to Present)
Biography
– 13 February 1988 Ordination at Scone by the Hunter Presbytery as a Minister of the Word and Sacrament into the Uniting Church of Australia
– 1988-1991 Minister in the Bingara Uniting Church Congregation
– 1991-2000 Minister in the Uniting Church Parish Parkes
– 2000-2006 Aged Care Chaplain, Georges River Presbytery (South Eastern Region of Uniting Aged Care)
– 2006-Present Minister in the Northern Inland (Inverell – Bingara) Congregations
Sue has extensive experience delivering Business Process Optimisation and Transformational Change in complex and highly regulated environments within Government, Finance, Health, Transport and Regulation sectors.
Sue is a highly skilled director with strong governance and an assurance professional, which is demonstrated by being a Non-Executive Director on the board of a successful and expanding community care organisation. Sue excels in demanding and complex environments, while remaining pragmatic and compassionate.
Length of time as a McLean Care Director
– November 2020
Qualifications
Affiliations
Lia was appointed to the McLean Care Board in January 2022 and has extensive clinical experience in the Aged Care Sector as an Accredited Clinical Pharmacist, providing education, advisory and governance support for over 20 years. A healthcare education expert who brings significant experience in understanding the challenges of delivering healthcare services in regional and rural communities.
Lia has significant governance experience, serving on a number of boards in both a clinical and business capacity in a variety of public, NFP and private settings.
Length of Time as a McLean Care Director:
– Since January 2022
Qualifications
Affiliations
Sean was appointed to the McLean Care Board in April 2023. Sean is an experienced senior executive having held leadership roles in public, private and not-for-profit sector organisations.
As the former CEO of Leading Age Services Australia (LASA) Sean played a leadership role in aged care system reform, influencing policy, programs and practice. Sean is a recognised leader in the aged care sector who speaks with credibility and authority on issues of importance to older Australians and to providers of aged care services. Sean also has over ten years’ experience as a company director in a number of not-for-profit organisations.
Qualifications
Affiliations
Throughout her 20 plus year career in the Health and Aged Care Sectors, Sue has been motivated to address the challenges faced by people living in regional, rural and remote (RRR) Australia. As the CEO of NFP aged care provider – McLean Care, she has driven significant social impact across the organisation’s service footprint, now providing high quality care to 2,000 older people in an area three times the size of Tasmania! These services result in improved health outcomes and quality-of-life; supporting people to age with choice and dignity, in their homes / home towns in RRR Australia.
Sue is recognised for using her voice on aged care bodies and local chambers of commerce / business to advocate for the needs of older people in regional, rural and remote Australia and contributing to collaborative research both nationally and globally to raise awareness and understanding of the ageing journey.
A business management professional with more than 20 years of experience in commercial and financial management roles across a wide range of industry sectors including Oil & Gas Services, Mining Services, Commercial Maritime Operations, Retail and Transport & Logistics Services. I am passionate about helping businesses grow – especially businesses supporting communities with essential services – through effective business partnering to provide strategic commercial insights.
Qualifications
Volunteering / Other
Sarah commenced her nursing career following the completion of her Higher School Certificate in 2005. Whilst undertaking a Bachelor of Nursing degree at theUniversity of New England, Sarah obtained employment at HN McLean Memorial Retirement Village (now McLean Care Ltd) as a Residential Assistant in Nursing. During this experience she quickly developed a passion and desire to pursue a career in the aged care industry, and held various nursing and supervisory roles within the organisation.
Sarah provides strategic direction and leadership for the planning and delivery of McLean Care’s residential care services, ensuring positive outcomes for residents and their families, facilitation of all aspects of operational management of residential aged care, and maintaining excellent systems of continuous improvement.In her role, Sarah ensures that excellent and compassionate care is provided within the context of regulatory and financial compliance, in the residential facility that hosts a total staff of 160.
Sarah holds a firm belief in community, and a commitment to innovation and excellence. Her vision is to give every Resident an opportunity to enjoy their life at McLean Care, through empowering staff and maintaining a culture based on the principles of a person-centred approach.
PROFESSIONAL ORGANISATIONS:
• Chair of the Inverell Hospital and McLean Care Consultative Committee
ORGANISATIONS SARAH SUPPORTS:
• Cancer Council
• Jane McGrath Foundation
• Royal Australian Flying Doctors Service
Ricki is a dedicated leader who advocates for excellence in client-focused service. With over 40 years of experience in nursing, health management and the disability sector, Ricki brings a wealth of knowledge and expertise to her position with McLean Care and during her career has developed essential management skills to successfully lead teams to align with organisational goals, values resulting in excellence in customer service with a fiscally considered approach. Having worked through unprecedented change, she is very aware of the differing cultures and needs of service providers and organisations during both turbulent and stable times.
During her time as Director of Nursing and Midwifery, Ricki was also the Tamworth Hospital Redevelopment Coordinator, overseeing the $220 million project from conception through to delivery.
Ricki has been committed to ongoing education throughout her career, earning post graduate qualifications in advanced nursing, accident and emergency nursing, health management, emergency management and project management.
Ricki has extensive experience in building service capability and responsiveness, as well as leading an organisation in developing and implementing several facets of disaster planning and business continuity planning, CBR response, pandemic planning, and demand escalation.
Melissa commenced her nursing career in aged care as an assistant in nursing in 1996 whilst undertaking her diploma in nursing to become and Enrolled Nurse. Melissa then went on to work for Health and during this time undertook her Bachelor of Nursing degree through Charles Darwin University. During Melissas tenure with health there was always a fondness and respect for the aging community which had an overwhelming pull and lead to employment with McLean Care as a Registered Nurse in 2010. Melissa feels fortunate to have been afforded the opportunity to have had various leadership roles within the organisation all of which allowed the enrichment of each residents experiences and person centred outcomes.
Melissa provides mentoring and leadership across residential aged care services so as to support a compassionate, reliable and respectful person centred approach through integrity, courage and resilience.
Melissa has a firm belief that nothing is too hard to achieve or to outlandish and if we work together collaboratively with our residents, families and staff we can achieve anything.
Organisations Melissa supports:
Ellena commenced her career in Human Resources in 2000 and has held numerous positions, across private and public industries, in managing people and creating positive workplace culture. Past appointments include roles in, Aviation, Heavy Vehicle Manufacturing, Fast Moving Consumer Goods, Professional Services and Natural Resources.
Incredibly passionate about contributing to an organisation that focuses on community care, she is committed to producing quality outcomes with a specific focus on continuous improvement initiatives in the areas of health, safety, productivity and wellbeing of the McLean Care team, its residents and clients.
Ellena has held various Senior Management Roles where she has supported companies and top executives through the provision of unique perspectives and has a deep appreciation that human capital is the greatest asset of every organisation.
As a long term member of the Australian Institute of Human Resources Ellena supports the following organisations:
– Cancer Council
– Beyond Blue – Childrens Hospital Foundation
Lynda is an experienced and empathetic senior-level business leader, Organisational Psychologist, and Researcher. Over the last 15 years, Lynda has dedicated her time across a range of NFPs (community, aged care, disability, and health) to deliver on its strategy through effective design and delivery of program, project, and enterprise change management.
Lynda specialises in re-designing operating and service models, anchored on the customer and employee experience and journey.
Qualifications
With formal qualifications in psychology and a PhD in Business Management combined with 12 years of management consulting across global (Big-4), medium, and boutique firms, Lynda expertly blends robustness with pragmatism to support organisation’s ability to deliver impacts for their people, community, and the wider system.
With experience and exposure to instantly recognisable local, national and international brands and businesses, Vanessa has a proven track record of building high performance teams who deliver results through building good business and reputation. Her extensive background spans both public and private sectors, as well as franchise and not-for-profit organisations, including significant experience in the aged care sector.
Vanessa has a passion for growth and leadership, taking many teams through exciting transitions - from mid-size organisations to high profile large businesses, ensuring both the internal and external brands, remain true to their values, while forging new markets and clients and continually developing internal teams.
Vanessa has spent more than 10 years in the aged care sector, driving innovation and excellence through the ever-changing market landscape.
Vanessa holds qualifications in business, customer experience, management and holds a Cert IV in Training and Assessment.
Vanessa is heavily involved in Speedway Motorbike racing and volunteers most weekends, travelling regional Australia extensively to do so.
Stay informed about the latest developments at McLean Care by accessing our media center.
Runner Up Aged and Community Services State Award for Excellence – Volunteer Category
Winner 7th APAC Eldercare Innovation Awards (Asia-Pacific) – Best Smart Care Technology Product
Winner 7th APAC Eldercare Innovation Awards (Asia-Pacific) – Best Solution to Support Ageing in Place – Wellness
Winner 7th APAC Eldercare Innovation Awards (Asia-Pacific) – Innovation of the Year – Technology
Finalist Australian Road Safety Award – Community Program
Finalist Australian Road Safety Award – Innovation Award
Winner Aged and Community Services Trainee of the Year Award
Winner Aged and Community Services Employee of the Year Award
Finalist NSW Regional Business Chamber Excellence in Business Award
Finalist NSW Regional Business Chamber Young Executive Award