Aged Care Quality Standards: What they mean for you and how McLean Care is delivering

You are treated with respect, and your choices about your care and daily life are supported.

We listen to what matters most to you. Whether it’s how you like your morning tea or the activities you enjoy, we tailor our care to your needs and wishes. The new Aged Care Act strengthens your rights by ensuring your preferences are always at the centre of your care plan.  

Your care is regularly reviewed to make sure it continues to meet your needs.  

We have a dedicated team that checks in with you to make sure you’re getting the right support. If your needs change, we adjust your care plan straight away. Under the new Act, providers must be even more proactive in making sure care remains right for you.  

You receive high-quality care that supports your health and wellbeing.

Whether it’s nursing care, help with medication, or physiotherapy, we ensure you have access to skilled professionals who provide safe and effective care. The new Act will make sure providers have stronger accountability for clinical care, meaning you get the right care, when you need it.  

You receive help with everyday tasks so you can live comfortably and independently.

We support you with meal preparation, cleaning, transport, and social activities—whatever you need to maintain a fulfilling life. With the new Act, there will be clearer guidelines to ensure these services are reliable and high quality.

If you live in one of McLean Care’s aged care homes, it should feel safe, welcoming, and homely.  If you are receiving support services at home, then you need to feel safe and comfortable with our team members who visit you.  

Our residential homes are designed to feel like just that—home. We focus on comfort, safety, and a sense of community. The new Act introduces stricter requirements to ensure aged care homes provide environments that are not just functional but truly supportive of your wellbeing. Our Care Workers who visit your home are professionals who are trained in all levels of support from domestic assistance to personal care.  

If something isn’t right, you have the right to speak up and have it fixed.  

We actively encourage feedback from residents, clients and families. We have simple and supportive ways for you to share concerns, and we take quick action to resolve them. We also have an annual customer experience survey which is facilitated by an external independent organisation and we encourage clients and residents to be a part of it so we can continually improve our services.  

The people caring for you should be well-trained, capable and caring.  

We invest in our team members with ongoing training and professional development to ensure they deliver compassionate, high-quality care. The new Act introduces minimum training standards for all workers, ensuring everyone in aged care is well-prepared to support you.  

The organisation providing your care is well-run and responsible.

We have strong leadership and clear policies to ensure we meet our responsibilities and deliver exceptional care. The new Act strengthens governance requirements, meaning providers must be even more transparent and accountable for the care they provide.