Understanding the new Single Provider Model in aged care

 

The Federal Government is making changes to the way aged care services are organised under a new Aged Care Act which comes into effect on July 1. These changes introduce a Single Provider Model and a deeming process to help existing clients transition smoothly.  

We understand that these updates may sound complicated, and you might be wondering:  

• Will this affect the care I receive?  
• Do I need to do anything?  
• Is this a change for the better?  

The good news is that, as a McLean Care client, your services will continue as usual, and you don’t need to take any immediate action. Our team is here to guide you through the transition, keeping things simple and ensuring you continue to receive the care and support you need.

How does the new Single Provider model work?  

• Each client will have a single "main aged care provider".  This provider is responsible for managing your funding, care planning and administration. They will oversee your overall care needs and ensure your services align with your approved support plan.
• You can still receive care from multiple providers. If you need services from different providers (e.g., nursing from one, domestic assistance from another), your main provider will coordinate this for you. 
• If you are a new client after 1 July 2025, you will choose one provider to oversee your care. They may subcontract other providers to deliver specific services. 

How will this affect McLean Care clients?  

If you are an existing McLean Care client, you don’t need to do anything—your services will continue as usual. The government will automatically transition McLean Care into the new system through the deeming process.  
If you currently receive services from multiple providers, your care arrangements may change slightly depending on how your providers choose to operate under the new system.  

What do you need to do?  

To ensure your services remain in place:  

• Check with your provider - Ask each provider how they plan to operate under Support at Home. Confirm whether they will continue delivering the same services.  
• Know your rights and options - You can still receive services from multiple providers, but your funding will be managed by one main provider. Some providers may expand their services, allowing you to consolidate care under one provider if you choose. 
• Look out for Government updates (from April 2025) - The Department of Health and Aged Care will send updates to all current clients about how the transition will work. This will explain any steps you need to take (if any). 
• Get support from My Aged Care - If you have questions about your care, call My Aged Care at 1800 200 422 for guidance.  

Frequently Asked Questions:

 

Will I have to change providers because of the new Single Provider Model?  

No, you don’t have to change providers unless you choose to. If you are already receiving care from McLean Care, your services will continue as usual. The new model simply means that one provider will be responsible for managing your funding and care plan, but you can still receive services from multiple providers if needed.  However, if your provider expands their services, you may have the option to consolidate care with them.  If you want to move services, check if your preferred provider offers what you need.  

What does the deeming process mean for me as a McLean Care client?  

The deeming process means that McLean Care will automatically become a registered provider under the new system, so there will be no disruption to your services. You don’t need to do anything—your care will continue as normal.  

What if I currently receive services from more than one provider?  

You can still receive services from multiple providers under the new system. However, one provider will be your main provider, responsible for managing your funding and care plan. If you’re unsure how your providers will operate after 1 July 2025, it’s a good idea to check with them.  

Can I change my main provider if I’m not happy?  

Yes, you will still have the option to change providers if you find another provider that better suits your needs. My Aged Care (1800 200 422) can help you with this process if needed.  

When will I find out more about how these changes will affect me?  

The government will start sending official updates from this month onwards to explain how your care will transition. McLean Care will also keep you informed and guide you through any changes to ensure you continue receiving the care you need. 

McLean Care is here to support you through these changes and ensure you continue receiving the care you need.  
If you want to explore changes to your care arrangements, please contact us or contact My Aged Care.