Under the new Aged Care Act, your rights are stronger than ever and there are clear protections if you ever need to raise a concern. Your rights under the new Aged Care Act Every older person receiving care has the right to: safe, high-quality care be treated with dignity and respect have a say in your care and decisions that affect you speak up without fear of unfair treatment McLean Care is here to support your rights every step of the way.
Every older person receiving care has the right to:
McLean Care is here to support your rights every step of the way.
What can you report?
You can raise concerns about:
Your identity will be kept confidential unless required by law or necessary to protect someone from serious harm.
A whistleblower is someone who speaks up about unsafe care, poor practices, or wrongdoing in aged care – whether it occurs in a residential aged care facility, or in a person's home.
You are protected by law when you report a concern, whether you are a client, family member, carer, or employee. You cannot be punished or treated unfairly for speaking up.
We are committed to addressing your concerns promptly and respectfully.
We encourage you to talk to your care team, or with our Whistleblower Officer, or a member of our senior management team.
Call us on:
- Home and Community Services: 1300 791 660
- Residential Aged Care facilities: 1300 046 253
Complete a Feedback Form and return it to McLean Care by email or by post.
McLean Care partners with Your Call Whistleblowing Solutions, a confidential and external service.
You can choose to remain anonymous.
Online: www.yourcall.com.au/report (Use code: MCL001)
Phone: 1300 790 228 (9am–12am AEST, Monday–Friday)
OPAN is the Older Persons Advocacy Network, a national network in Australia that provides free, independent, and confidential support for people receiving government-funded aged care. It helps older people and their families understand their rights and resolve issues within the aged care system, and also works with aged care providers to promote better care.
Contact the Older Persons Advocacy Network (OPAN) for free support:
Phone: 1800 700 600 or visit their website: opan.org.au
The Aged Care Quality and Safety Commission (ACQSC) is the independent Australian Government agency responsible for protecting and improving the safety, health, wellbeing, and quality of life of people receiving aged care services across Australia. The Commission provides a free and confidential complaints service for anyone who has concerns about the care or services provided to an older person receiving government-funded aged care.
Phone: 1800 951 822 or visit agedcarequality.gov.au
