McLean Care’s Response to Coronavirus (COVID-19)

August 17, 2020 4:17 pm


We value and thank everyone for their continued cooperation, respect and understanding of the changes and restrictions we have all experienced as we continue to implement a range of infection control measures and restrictions to help minimise the risk of COVID-19.

We are closely monitoring the situation and are regularly updating this page, as well as communicating any changes to all residents and their families, clients, customers, employees, volunteers and contractors.

McLean Care continues to have no confirmed cases of COVID-19 in any of our facilities throughout New South Wales and Queensland due to the careful management and strict adherence of our screening procedures of staff and visitors.

Residential Aged Care

McLean Care continues to ensure that we are abreast of all advice and guidelines from both the Commonwealth government and the respective state health departments. We work closely with all government organisations to keep open lines of communication and keep up to date with our current procedures.

Our staff continue to receive training and education in Infection Prevention and since the beginning of the pandemic we have worked to ensure that our stores of PPE and other infection and prevention and control stock is increased.

Due to the devastating impacts of COVID-19 we have seen in other states and parts of NSW and the risk that COVID-19 presents to our residents and staff, we have increased the infection control risk rating for our services to an amber level. This means we have put in place measures on top of the increased protections implemented earlier in the year.

We continue to screen all people entering our homes, by checking people’s temperature and asking people some questions about their health and where they may have travelled in the previous 14 days.  We also show people how to keep their hands clean (with hand hygiene) and request that they clean their hands on entering and during their time in our homes. Visiting is usually undertaken either in the resident’s room or in another area as specified by the home to ensure we maintain social distancing for all of our residents.

From July, with the introduction of the amber infection control risk, we require that all people entering our home who will be in resident areas wear a mask that we supply (and that meets government infection control standards). This applies to our staff, people visiting our residents and contractors and others who are entering to undertake work.  We also undertake specific health screening of each and every resident every single day to check on their health.

We encourage people to phone ahead if they are planning on visiting their loved one. The locations of “hot spots” can change rapidly and often. Our staff will be able to provide you with the most up to date locations that mean a person is not able to enter our home if they have travelled from or through those places in the previous 14 days.

We thank all of you for your support for our staff and for these increased procedures during this time. By working together we are making sure our residents are safe and able to continue to catch up with their loved ones.

Some times, we do have to restrict entry into our homes if there is a risk identified in the local community or surrounds.  We only take this step when absolutely necessary. When this occurs, we discuss it with our residents and their nominated person responsible. We also have extra resources available during these periods of restricted access to support our residents to keep in touch with their loved ones and to ensure our resident’s quality of life does not diminish.  

McLean Care has implemented the applicable state public health legislation in regards to Aged Care. Whilst some elements of the guidelines for each state are different, for all of our residential homes this means that it is against the law for anyone to enter or remain in a Residential Aged Care facility if they have travelled from overseas or been to a COVID-19 Hot Spot in the previous 14 days, if they are unwell (with a temperature or symptoms of COVID-19) or have been around people who are unwell, if they are diagnosed with or suspected of having COVID-19 or have been identified as a close contact of someone who is diagnosed with or suspected of having COVID-19 and if they have not been immunised for the 2020 seasonal influenza and have provided us with immunisation evidence

For additional information please refer to:

NSW Health Guidance for Aged Care Facilities and the Public Health (COVID-19 Residential Aged Care Facilities) Order (No2) 2020

QLD Aged Care Direction

Home and Community Care

Home and Community Care staff receive the same level of infection prevention and control training and education as our staff in our residential setting and we continue to re-do this training frequently. Home and Community Care has also worked to ensure that our staff have the necessary required PPE and other infection prevention and control stock that they need. Our staff in Home and Community Care also wear face masks when delivering care in our client’s homes.  We undertake screening health checks on all of our clients before each service to check that they are well.

We are closely monitoring the situation and are regularly updating this page, as well as communicating any changes to all residents and their families, clients, customers, employees, volunteers and contractors.

McLean Care continues to have no confirmed cases of COVID-19 in any of our facilities throughout New South Wales and Queensland due to the careful management and strict adherence of our screening procedures of staff and visitors.

How to wear a mask: